Free delivery to EUROPE on purchases of more than 200€.

 

Here in our Don Cala Store, we want your shopping experience to be perfect: from choosing your products to receiving them at home to enjoy with your loved ones. That’s why, we’ve taken great care regarding the delivery of our products, both in Spain and the rest of Europe, by carefully choosing the best transport companies available.

Below, you will find all the necessary information regarding our delivery process: approximate delivery charges by area and purchase amount, as well as approximate delivery times.

Frequently asked questions

How much do I have to pay for shipping?
We will always apply the best shipping rates available, depending on the recipient country and the total weight of the product/s you have purchased. So you will never pay more than you have to, in addition, we only use transport companies who are committed to providing the highest service quality possible, guaranteed.

If you can’t wait to sample your Don Cala experience, our delivery service throughout Europe is available with expedited delivery times (service available at checkout). For a faster delivery service, we recommend the UPS Express rate (see delivery schedule).

We do not deliver to the Canary Islands, Ceuta and Melilla.

Where can I receive my order?

You can receive it any address you choose (home or work).

For international shipments, you can also have your order sent to a UPS collection point of your choice.

How long will my order take to arrive?

Orders within the Iberian peninsula will arrive within 2-4 days working days.

International orders will arrive within 4-8 days working days, depending on the recipient country.

The order will be processed on the first working day after placing the order.

For destinations such as the Balearic Islands and Andorra, the delivery time may take longer than deliveries to the Peninsula (4-5 working days).

Please note: These delivery times are approximate, in the case of a major deviation, the purchaser will be informed accordingly. In cases of non-delivery, the order will be cancelled, and the payment will be refunded. Don Cala, is not responsible for possible delivery delays caused by either courier services or local customs of the recipient country.

How can I find out where my order is?

When you log in to your account, you will find all the information related to your orders: "History and my orders details".

In case of any doubts, you can contact us at: info@doncala.com.

How can I get an invoice for my order?

In your Don Cala user account, you will find all the information relating to your orders, and you will have access to your invoices at all times.

Can I return my orders?

Yes.  

If you wish to return to return an order, it must be intact and with its packaging in perfect condition. The customer has 15 days from the date it was delivered in which to return it, in cases of emergency, please contact us within a maximum time-frame of 48 hours from the time the order was placed, at (info@doncala.com) and state the reason for return. It is required that you send us visual proof that the product is undamaged.

Once we have confirmed that a return is possible, you may return your order to us. Please note: (return shipping costs are the responsibility of the customer). Our Quality Control Department will examine the order and contact you as soon as possible.

Here at Don Cala, our main objective is to achieve maximum client satisfaction. Therefore, we will endeavour to offer you a solution as soon as possible. 

When will I receive my refund?

The refund will be made within 15 days from the resolution of the case and will be returned using the same method in which the payment was made.

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